Shipping & Returns
1. Can this item be exported?
Sorry, buddy. We ship to Canada exclusively. Shipping to anywhere other than the true north strong and free would be uncivilized.
2. How much does it cost to ship to me?
Well now, this is something we’re really proud of. We have $15 flat rate shipping for orders over $100 to anywhere across the country. In case you’re not versed on your own country’s geography, we ship to all 10 provinces and three territories. Whether you’re in Nunavut or Vancouver, you’ll get your goods every time regardless or weight, size, or location.
If your total purchase is less than $100, the shipping charges are $18 regardless or weight, size, or location.
3. Are local pickups in Vancouver allowed?
No, sorry we no longer arrange local pick up.
4. When do you ship and how?
We ship orders out Mondays, Wednesdays and Fridays using standard Canada Post. We TRY to ship everyday. If you have a preferred carrier you’d like to use instead, please email us and we’ll do our best to accommodate your request. Keep in mind that additional shipping charges may apply.
5. How do I get my order expedited?
If you need expedited shipping, please select that option during check out.
6. Do you provide us with tracking numbers for our orders?
But, of course. A tracking number will be provided by email on all orders. Depending on the value of the product being shipped, a signature may be required to receive the goods. Please note that Canada Post tracking is very limited and may not show the progress of the shipment until delivered.
7. Are my orders insured?
Better safe than sorry. To purchase insurance for your package, ADD INSURANCE TO YOUR CART otherwise you must notify us ASAP by email after the order is placed. Insurance comes in handy when you have a particularly important – or expensive – purchase that you need now. If Canada Post or any other carrier screws up and/or damages your goods, call us, we'll work something out.
LOST UNINSURED PACKAGES ARE SUBJECT TO ONLY A $100.00 REFUND AFTER CANADA POST INVESTIGATION (90 DAYS)
WE HIGHLY RECOMMEND YOU PURCHASE SHIPPING INSURANCE AND SIGNATURE OPTION IF YOU LIVE IN A HIGH THEFT NEIGHBOURHOOD.
You can return most items for a refund or store credit within 30 days of delivery. Return shipping costs apply, and the item must be in its original condition and packaging to be accepted.
There are a few items that can’t be returned:
- All Firearms
- Clearance items
- Gift cards
- Personalized items
- "Make an offer" items
- Items you have already assembled
- Items marked “Non-Returnable” on the sale page
- Open Box Items
Any outbound shipping charges collected on the order will not be refunded. This includes:
- Flat rate shipping charges
- Upgraded shipping charges (expedited, express, room of choice, etc.)
- Shipping insurance
However, if your item is damaged or defective, these exceptions do not apply. In this case, we’ll take care of it and work with you to find the best solution.