Shipping & Returns
1. Can this item be exported?
Sorry, buddy. We ship to Canada exclusively. Shipping to anywhere other than the true north strong and free would be uncivilized.
2. How much does it cost to ship to me?
Well now, this is something we’re really proud of. We have $12 flat rate shipping for orders over $100 to anywhere across the country. In case you’re not versed on your own country’s geography, we ship to all 10 provinces and three territories. Whether you’re in Nunavut or Vancouver, you’ll get your goods every time regardless or weight, size, or location.
If your total purchase is less than $100, the shipping charges are $16 regardless or weight, size, or location.
3. Are local pickups in Vancouver allowed?
No, sorry we no longer arrange local pick up.
4. When do you ship and how?
We ship orders out Mondays, Wednesdays and Fridays using standard Canada Post. We TRY to ship everyday. If you have a preferred carrier you’d like to use instead, please email us and we’ll do our best to accommodate your request. Keep in mind that additional shipping charges may apply.
5. How do I get my order expedited?
If you need expedited shipping, please select that option during check out.
6. Do you provide us with tracking numbers for our orders?
But, of course. A tracking number will be provided by email on all orders. Depending on the value of the product being shipped, a signature may be required to receive the goods. Please note that Canada Post tracking is very limited and may not show the progress of the shipment until delivered.
7. Are my orders insured?
Better safe than sorry. To purchase insurance for your package, ADD INSURANCE TO YOUR CART otherwise you must notify us ASAP by email after the order is placed. Insurance comes in handy when you have a particularly important – or expensive – purchase that you need now. If Canada Post or any other carrier screws up and/or damages your goods, call us, we'll work something out.
LOST UNINSURED PACKAGES ARE SUBJECT TO ONLY A $100.00 REFUND AFTER CANADA POST INVESTIGATION (90 DAYS)
WE HIGHLY RECOMMEND YOU PURCHASE SHIPPING INSURANCE AND SIGNATURE OPTION IF YOU LIVE IN A HIGH THEFT NEIGHBOURHOOD.
If you're not satisfied for any reason, return the unused product within 30 days of delivery for a full refund minus shipping costs, no questions asked.
The Catch: Products must be in the same condition you received them – that means new, totally untouched, and 100% resellable. All tags and packaging must be intact. No shenanigans please.
Items not intact are subject to a 25% restocking fee.
Occasionally, we may offer final sale items that cannot be returned, but they will be clearly identified as "final sale".
Custom orders are final sale and not refundable unless there is a product defect. That is all.